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Delivery &  Returns

SHIPPING COSTS

Our shipping costs include all handling, packaging and postage costs. Handling and packaging costs are fixed, whereas postage costs vary according to the total weight of the shipment and the product. 

IMPORT DUTY

If you order products from our website for international delivery, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. We have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing an order for international delivery.

RETURN

We will accept a return of your items for a full refund for any or no reason, provided we are notified within 30 days of receipt of delivery.If for any reason you are not happy with your items, please follow the Returns Procedure outlined below. We reserve the right to refuse the return of items which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you. Our Returns Procedure does not affect your statutory rights. If you would like to return your items, please contact [email protected] 

  • Incorrect Item(s)?

    Please report all shortages, damages or discrepancies in your shipment within 14 days of receipt at [email protected] We will then raise an investigation and respond as necessary.

  • Unsuitable Item(s)?

    You may return items to us at any time within 28 days of receipt for a refund (excluding any delivery charges incurred) if the item is “as new”. We class “as new” condition as unused and packaged as dispatched.

  • Faulty Item(s)?

    In the unlikely event that you receive a faulty or damaged item, please contact us within 28 days of receipt detailing your original order number and details of the problem. We will assess the issue immediately and, where necessary, arrange for repatriation of the goods for inspection. If the item subsequently deemed faulty due to a manufacturing issue, we will process a refund for both the purchase cost of the items, and also any postage costs* incurred within 14 days of receipt.

    Please note, we reserve the right not to refund return postage costs if they are deemed too expensive. Please contact [email protected] if your expected return postage cost exceeds 20 €

Exchanges & Returns

Please note we do not offer exchanges. Instead, if you require alternative products than those you originally ordered:

      1. Please return the unwanted items to us for a full refund using the Returns Procedure outlined above, and
      2. Place a new order on our website for the product(s) you require.

This is the fastest way to receive your alternative product(s).

Refunds

Refunds are processed within 14 days of receipt of returned items, after they have been fully inspected by our Returns team and subject to the aforementioned terms

Do you still have questions left?

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