Delivery & Returns
Deliveries
Shipping costs
Our shipping costs include handling, packaging and postage. Handling and packaging costs are fixed, while postage costs vary according to the total weight of the shipment and the destination. These charges are automatically calculated and displayed at the time of payment.
Imports
For orders delivered internationally, import duties and taxes may apply when your parcel arrives in your country. These charges are imposed by the local authorities and remain your responsibility. We have no control over these taxes and cannot estimate the amount in advance. For more details, please contact your local customs office before placing your order.
Returns & refunds
General terms and conditions of return
If you are not satisfied with your purchase, you can return your items for a full refund (excluding delivery costs) within 28 days of receiving your order. Items returned must be ‘as new’, i.e. unused, in their original packaging and in a condition suitable for resale.
⚠️ The cost of returns is borne by the customer, except in the event of an error on our part or a defective item.
Return procedure:
- Contact us at [email protected] specifying your order number and the details of the return.
- Follow the instructions given to you by our team to make the return.
Incorrect or defective items
- Incorrect item(s): If your order contains an error, report it within 14 days of receipt to [email protected]. We will investigate promptly and offer you a solution.
- Faulty item(s): If you receive a damaged or faulty item, please contact us within 28 days of receipt. We will, if necessary, arrange for the item to be returned for inspection and issue a full refund or an equivalent solution.
Please note: We will only refund the return postage if the item is deemed to be faulty due to a manufacturing issue.
Exchanges
We do not offer standard exchanges. If you would like a different product:
- Return the unwanted item for a full refund.
- Place a new order for the desired item.
This ensures fast and easy delivery.
Non-returnable items
The following products are not eligible for return:
- Gift cards
- Masterclass
- Online conferences
Refund period
Refunds will be processed within 14 days of receipt of the returned items, subject to inspection by our returns team. Refunds will include the price of the returned items, but will not include the original delivery or return costs (unless a fault has been identified).
Frequently asked questions
We have decided to refocus our shop on digital content and exclusive limited edition creations. Physical items such as books, clothes and water bottles are no longer available for sale.
No, these items are no longer on sale. We are now concentrating our efforts on digital formats and exceptional products offered on a one-off basis, such as limited edition paintings.
If you’d like to be kept informed of future releases, we invite you to subscribe to our newsletter!
Mike’s books are no longer sold in our shop. You can find them in most bookshops, both online and in-store, as well as in some specialist shops.
The shop currently only offers digital content: Mike’s Masterclass and digital conferences. We also occasionally offer exclusive paintings for sale, previewed via our newsletter and social networks.
Once your order has been confirmed, you will receive an e-mail with a link to access your content. If you can’t find it, or if you have any problems, check your spam folder and then email us at [email protected].
Our shop is evolving towards a more selective and committed offer. We have no plans to put classic physical items back on sale. However, exclusive products – such as paintings or special editions – may be offered on a limited basis.
To make sure you don’t miss any of our exclusive launches, subscribe to our newsletter and follow Mike on his social networks. These are the channels through which we announce all new products, limited sales and exclusive content.