{"id":7825,"date":"2018-04-18T09:51:31","date_gmt":"2018-04-18T09:51:31","guid":{"rendered":"http:\/\/cinerama.edge-themes.com\/?page_id=553"},"modified":"2025-04-30T09:52:37","modified_gmt":"2025-04-30T07:52:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.mikehorn.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h1>Frequently asked questions<\/h1>\n<h2>GENERAL QUERIES<\/h2>\n<ul>\n<li>\n<h3>Can Mike send a message or make a personalised video?<\/h3>\n<div>\n<p>Due to the large number of requests, Mike is unfortunately unable to send messages or make personalised videos.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can Mike send signed items?<\/h3>\n<div>\n<p>Due to the high volume of requests, it is not possible for Mike to sign or send individually autographed items. However, limited editions of signed items may occasionally be available from the online shop.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can Mike become the patron of my association or sponsor my project?<\/h3>\n<div>\n<p>Mike is honoured to receive many offers of sponsorship, however he is already involved with a number of charities. In order to maintain meaningful support, he does not wish to make any additional commitments at this time.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is it possible to meet Mike or spend a day with him?<\/h3>\n<div>\n<p>Mike greatly appreciates the support of his fans, but is unable to organise one-to-one meetings or days together due to his personal and professional commitments. It would, however, be possible to meet him at his public conferences or at events he attends.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Is it possible to organise a survival trip with Mike?<\/h3>\n<div>\n<p>This is not a service currently offered, as Mike is fully focused on his expeditions and current projects.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I take part in an expedition or trip with Mike?<\/h3>\n<div>\n<p>Mike&#8217;s expeditions and projects are mainly carried out on a professional basis or as part of specific programmes and projects. At present, it is not possible for the general public to join in his adventures.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can Mike give me some tips for my trip?<\/h3>\n<div>\n<p>Mike encourages everyone to explore and discover the world, but can&#8217;t provide personalised advice for individual projects. However, you can find a wealth of information and inspiration on his YouTube videos, his social networks or in his books.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can Mike answer my questions about a study project?<\/h3>\n<div>\n<p>Mike is honoured that students are inspired by his journey. While he can&#8217;t answer personally, his team can provide you with answers on his behalf. We also invite you to consult the resources available on this site, his YouTube channel and his social networks, which are sure to answer many questions.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I apply to work with Mike Horn?<\/h3>\n<div>\n<p>All job and partnership offers are published on this site or via its official social networks. We do not consider unsolicited applications sent by any other means.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>When can I expect a reply by email?<\/h3>\n<div>\n<p>We receive a large number of messages and prioritise the most urgent requests. Depending on the nature of your request, it may take up to a month to receive a reply. Thank you in advance for your patience and understanding.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Where can I follow Mike&#8217;s adventures?<\/h3>\n<div>\n<p>You can follow Mike&#8217;s projects, expeditions and latest news:<\/p>\n<ul>\n<li>On this official website<\/li>\n<li>By subscribing to his <a href=\"https:\/\/www.mikehorn.com\/en\/newsletter\/\"><span style=\"text-decoration: underline;\">newsletter<\/span><\/a><\/li>\n<li>On his social networks: <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.instagram.com\/mikehornexplorer\/\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/facebook.com\/pangaeamikehorn\" target=\"_blank\" rel=\"noopener\">Facebook<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.youtube.com\/channel\/UCCelP6iJfYoj0Ea3qXqugXQ\" target=\"_blank\" rel=\"noopener\">YouTube<\/a><\/span>, <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.linkedin.com\/in\/mike-horn-21389740\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<\/li>\n<\/ul>\n<hr>\n<h2>ONLINE SHOP<\/h2>\n<ul>\n<li>\n<h3>What happened to the books, clothes, water bottles and other physical items?<\/h3>\n<div>\n<p>We have decided to refocus our shop on digital content and exclusive limited edition creations. Physical items such as books, clothes and water bottles are no longer available for sale.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I still buy a book or a Mike Horn cap?<\/h3>\n<div>\n<p>No, these items are no longer on sale. We are now concentrating our efforts on digital formats and exceptional products offered on a one-off basis, such as limited edition paintings.<\/p>\n<p>If you&#8217;d like to be kept informed of future releases, we invite you to subscribe to our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.mikehorn.com\/en\/newsletter\/\">newsletter<\/a><\/span>!<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I get hold of Mike&#8217;s books?<\/h3>\n<div>\n<p>Mike&#8217;s books are no longer sold in our shop. You can find them in most bookshops, both online and in-store, as well as in some specialist shops.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What types of products are currently available in the shop?<\/h3>\n<div>\n<p>The shop currently only offers digital content: Mike&#8217;s Masterclass and digital conferences. We also occasionally offer exclusive paintings for sale, previewed via our <span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.mikehorn.com\/en\/newsletter\/\">newsletter<\/a><\/span> and social networks.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How do I access digital products after my purchase?<\/h3>\n<div>\n<p>Once your order has been confirmed, you will receive an e-mail with a link to access your content. If you can&#8217;t find it, or if you have any problems, check your spam folder and then email us at <strong>order@mikehorn.com<\/strong>.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Will physical items ever return?<\/h3>\n<div>\n<p>Our shop is evolving towards a more selective and committed offer. We have no plans to put classic physical items back on sale. However, exclusive products &#8211; such as paintings or special editions &#8211; may be offered on a limited basis.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How can I find out about forthcoming sales and new products?<\/h3>\n<div>\n<p>To make sure you don&#8217;t miss any of our exclusive launches, subscribe to our <a href=\"https:\/\/www.mikehorn.com\/en\/newsletter\/\"><span style=\"text-decoration: underline;\">newsletter<\/span><\/a> and follow Mike on his social networks. These are the channels through which we announce all new products, limited sales and exclusive content.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"FAQ\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Frequently asked questions\",\"text_align\":\"center\",\"title_element\":\"h1\",\"title_style\":\"heading-small\"}}]}]}],\"name\":\"TITRE\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"padding_remove_top\":true,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"GENERAL QUERIES\",\"margin\":\"default\",\"margin_remove_top\":false,\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"}},{\"type\":\"accordion\",\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Due to the large number of requests, Mike is unfortunately unable to send messages or make personalised videos.<\\\/p>\",\"title\":\"Can Mike send a message or make a personalised video?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Due to the high volume of requests, it is not possible for Mike to sign or send individually autographed items. However, limited editions of signed items may occasionally be available from the online shop.<\\\/p>\",\"title\":\"Can Mike send signed items?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike is honoured to receive many offers of sponsorship, however he is already involved with a number of charities. In order to maintain meaningful support, he does not wish to make any additional commitments at this time.<\\\/p>\",\"title\":\"Can Mike become the patron of my association or sponsor my project?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike greatly appreciates the support of his fans, but is unable to organise one-to-one meetings or days together due to his personal and professional commitments. It would, however, be possible to meet him at his public conferences or at events he attends.<\\\/p>\",\"title\":\"Is it possible to meet Mike or spend a day with him?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>This is not a service currently offered, as Mike is fully focused on his expeditions and current projects.<\\\/p>\",\"title\":\"Is it possible to organise a survival trip with Mike?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike's expeditions and projects are mainly carried out on a professional basis or as part of specific programmes and projects. At present, it is not possible for the general public to join in his adventures.<\\\/p>\",\"title\":\"Can I take part in an expedition or trip with Mike?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike encourages everyone to explore and discover the world, but can't provide personalised advice for individual projects. However, you can find a wealth of information and inspiration on his YouTube videos, his social networks or in his books.<\\\/p>\",\"title\":\"Can Mike give me some tips for my trip?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike is honoured that students are inspired by his journey. While he can't answer personally, his team can provide you with answers on his behalf. We also invite you to consult the resources available on this site, his YouTube channel and his social networks, which are sure to answer many questions.<\\\/p>\",\"title\":\"Can Mike answer my questions about a study project?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>All job and partnership offers are published on this site or via its official social networks. We do not consider unsolicited applications sent by any other means.<\\\/p>\",\"title\":\"How can I apply to work with Mike Horn?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We receive a large number of messages and prioritise the most urgent requests. Depending on the nature of your request, it may take up to a month to receive a reply. Thank you in advance for your patience and understanding.<\\\/p>\",\"title\":\"When can I expect a reply by email?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>You can follow Mike's projects, expeditions and latest news:<\\\/p>\\n\n\n<ul>\\n\n\n<li>On this official website<\\\/li>\\n\n\n<li>By subscribing to his <a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/en\\\/newsletter\\\/\\\"><span style=\\\"text-decoration: underline;\\\">newsletter<\\\/span><\\\/a><\\\/li>\\n\n\n<li>On his social networks: <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.instagram.com\\\/mikehornexplorer\\\/\\\">Instagram<\\\/a><\\\/span>, <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/facebook.com\\\/pangaeamikehorn\\\">Facebook<\\\/a><\\\/span>, <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCCelP6iJfYoj0Ea3qXqugXQ\\\">YouTube<\\\/a><\\\/span>, <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mike-horn-21389740\\\/\\\">LinkedIn<\\\/a><\\\/span><\\\/li>\\n<\\\/ul>\",\"title\":\"Where can I follow Mike's adventures?\"}}]}]}],\"props\":{\"margin\":\"medium\"}},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"status\":\"disabled\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"QUESTIONS G\\u00c9N\\u00c9RALES\",\"title_element\":\"h2\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"layout\":\"grid-2\",\"list_element\":\"ul\",\"meta_align\":\"below-content\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_color\":\"muted\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"s\",\"title_grid_column_gap\":\"\",\"title_grid_row_gap\":\"\",\"title_grid_width\":\"medium\",\"title_style\":\"h6\"},\"children\":[{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>En raison du nombre important de demandes, Mike ne peut malheureusement pas envoyer des messages ou faire des vid\\u00e9os personnalis\\u00e9es.<\\\/p>\",\"meta\":\"\",\"title\":\"Mike peut-il envoyer un message ou faire une vid\\u00e9o personnalis\\u00e9e ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>En raison du nombre \\u00e9lev\\u00e9 de demandes, il n\\u2019est pas possible pour Mike de signer ou d\\u2019envoyer des articles d\\u00e9dicac\\u00e9s individuellement. Cependant, des \\u00e9ditions limit\\u00e9es d\\u2019objets sign\\u00e9s peuvent parfois \\u00eatre disponibles sur la boutique en ligne.<\\\/p>\",\"title\":\"Mike peut-il envoyer des articles d\\u00e9dicac\\u00e9s ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Mike est honor\\u00e9 de recevoir de nombreuses propositions de parrainage ou de sponsoring, cependant il est d\\u00e9j\\u00e0 engag\\u00e9 aupr\\u00e8s de plusieurs organisations caritatives. Pour maintenir un soutien significatif, il ne souhaite pas prendre d\\u2019engagements suppl\\u00e9mentaires pour le moment.<\\\/p>\",\"title\":\"Mike peut-il devenir le parrain de mon association ou sponsoriser mon projet ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Mike appr\\u00e9cie \\u00e9norm\\u00e9ment le soutien de ses admirateurs et admiratrices, cependant il n\\u2019est pas en mesure d\\u2019organiser des rencontres individuelles ou des journ\\u00e9es ensemble en raison de ses engagements personnels et professionnels. Il serait n\\u00e9anmoins possible de le rencontrer lors de ses <a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/conference-mike-horn\\\/\\\">conf\\u00e9rences publiques<\\\/a> ou lors d'\\u00e9v\\u00e9nements auxquels il participe.<\\\/p>\",\"title\":\"Est-il possible de rencontrer Mike ou de passer une journ\\u00e9e avec lui ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Ce n\\u2019est pas un service propos\\u00e9 actuellement, Mike \\u00e9tant pleinement focalis\\u00e9 sur ses exp\\u00e9ditions et ses projets en cours.<\\\/p>\",\"title\":\"Est-il possible d\\u2019organiser un voyage de survie avec Mike ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Les exp\\u00e9ditions et projets de Mike sont principalement r\\u00e9alis\\u00e9s dans un cadre professionnel ou dans le cadre de programmes et projets sp\\u00e9cifiques. Actuellement, il n\\u2019est pas possible pour le grand public de se joindre \\u00e0 ses aventures.<\\\/p>\",\"title\":\"Puis-je participer \\u00e0 une exp\\u00e9dition ou \\u00e0 un voyage avec Mike ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Mike encourage chacun \\u00e0 explorer et d\\u00e9couvrir le monde, mais ne peut pas fournir de conseils personnalis\\u00e9s pour des projets individuels. Tu peux n\\u00e9anmoins trouver une mine d\\u2019informations et d\\u2019inspiration sur ses vid\\u00e9os YouTube, ses r\\u00e9seaux sociaux ou dans ses livres.<\\\/p>\",\"title\":\"Mike peut-il donner des conseils pour mon voyage ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Mike est honor\\u00e9 de voir que son parcours inspire les \\u00e9tudiants. Bien qu\\u2019il ne puisse pas r\\u00e9pondre personnellement, son \\u00e9quipe peut te fournir des r\\u00e9ponses en son nom. Nous t\\u2019invitons aussi \\u00e0 consulter les ressources disponibles sur ce site, sa cha\\u00eene YouTube et ses r\\u00e9seaux sociaux qui r\\u00e9pondront certainement \\u00e0 de nombreuses interrogations.<\\\/p>\",\"title\":\"Mike peut-il r\\u00e9pondre \\u00e0 mes questions pour un projet d\\u2019\\u00e9tude ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Toutes les offres d\\u2019emploi ou de collaboration sont publi\\u00e9es sur ce site ou via ses r\\u00e9seaux sociaux officiels. Nous ne consid\\u00e9rons aucune candidature spontan\\u00e9e envoy\\u00e9e par d\\u2019autres moyens.<\\\/p>\",\"title\":\"Comment puis-je postuler pour travailler avec Mike Horn ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Nous recevons un grand nombre de messages et nous priorisons les demandes les plus urgentes. Selon la nature de ta demande, il peut falloir jusqu\\u2019\\u00e0 un mois pour obtenir une r\\u00e9ponse. Merci d'avance pour ta patience et ta compr\\u00e9hension.<\\\/p>\",\"title\":\"Quand puis-je esp\\u00e9rer une r\\u00e9ponse par mail ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p>Tu peux suivre les projets, exp\\u00e9ditions et derni\\u00e8res actualit\\u00e9s de Mike :<\\\/p>\\n\n\n<ul>\\n\n\n<li>Sur ce site web officiel<\\\/li>\\n\n\n<li>En t\\u2019abonnant \\u00e0 la newsletter<\\\/li>\\n\n\n<li>Sur ses r\\u00e9seaux sociaux : <a href=\\\"https:\\\/\\\/www.instagram.com\\\/mikehornexplorer\\\/\\\">Instagram<\\\/a>, <a href=\\\"https:\\\/\\\/facebook.com\\\/pangaeamikehorn\\\">Facebook<\\\/a>, <a href=\\\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCCelP6iJfYoj0Ea3qXqugXQ\\\">YouTube<\\\/a>, <a href=\\\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mike-horn-21389740\\\/\\\">LinkedIn<\\\/a><\\\/li>\\n<\\\/ul>\",\"title\":\"O\\u00f9 puis-je suivre les aventures de Mike ?\"}}]}]}]}],\"name\":\"FAQ G\\u00c9N\\u00c9RALE\"},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_bottom\":false,\"padding_remove_top\":true,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"margin\":\"default\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"primary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"ONLINE SHOP\",\"margin\":\"default\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h2\"}}]}]},{\"type\":\"row\",\"props\":{\"margin\":\"medium\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"COMMANDES &amp; LIVRAISONS\",\"status\":\"disabled\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"accordion\",\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>We have decided to refocus our shop on digital content and exclusive limited edition creations. Physical items such as books, clothes and water bottles are no longer available for sale.<\\\/p>\",\"title\":\"What happened to the books, clothes, water bottles and other physical items?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>No, these items are no longer on sale. We are now concentrating our efforts on digital formats and exceptional products offered on a one-off basis, such as limited edition paintings.<\\\/p>\\n\n\n<p>If you'd like to be kept informed of future releases, we invite you to subscribe to our <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/en\\\/newsletter\\\/\\\">newsletter<\\\/a><\\\/span>!<\\\/p>\",\"title\":\"Can I still buy a book or a Mike Horn cap?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Mike's books are no longer sold in our shop. You can find them in most bookshops, both online and in-store, as well as in some specialist shops.<\\\/p>\",\"title\":\"How can I get hold of Mike's books?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>The shop currently only offers digital content: Mike's Masterclass and digital conferences. We also occasionally offer exclusive paintings for sale, previewed via our <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/en\\\/newsletter\\\/\\\">newsletter<\\\/a><\\\/span> and social networks.<\\\/p>\",\"title\":\"What types of products are currently available in the shop?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Once your order has been confirmed, you will receive an e-mail with a link to access your content. If you can't find it, or if you have any problems, check your spam folder and then email us at <strong>order@mikehorn.com<\\\/strong>.<\\\/p>\",\"title\":\"How do I access digital products after my purchase?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Our shop is evolving towards a more selective and committed offer. We have no plans to put classic physical items back on sale. However, exclusive products - such as paintings or special editions - may be offered on a limited basis.<\\\/p>\",\"title\":\"Will physical items ever return?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>To make sure you don't miss any of our exclusive launches, subscribe to our <a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/en\\\/newsletter\\\/\\\"><span style=\\\"text-decoration: underline;\\\">newsletter<\\\/span><\\\/a> and follow Mike on his social networks. These are the channels through which we announce all new products, limited sales and exclusive content.<\\\/p>\",\"title\":\"How can I find out about forthcoming sales and new products?\"}}]},{\"type\":\"accordion\",\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"show_image\":true,\"show_link\":true,\"status\":\"disabled\"},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Si ta commande n\\u2019a pas \\u00e9t\\u00e9 livr\\u00e9e dans un d\\u00e9lai de <strong>7 jours ouvrables<\\\/strong> (ou plus si un d\\u00e9lai prolong\\u00e9 \\u00e9tait annonc\\u00e9 au moment de l\\u2019achat), contacte notre service client \\u00e0 <strong>order@mikehorn.com<\\\/strong>\\u00a0en indiquant ton num\\u00e9ro de commande, afin que nous puissions examiner la situation et t\\u2019apporter une solution rapidement.<\\\/p>\",\"title\":\"Je n'ai pas re\\u00e7u ma commande. Que faire ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Nos stocks sont r\\u00e9partis entre la France et la Suisse. Si l\\u2019article que tu as command\\u00e9 n\\u2019est plus disponible dans l\\u2019un ou l\\u2019autre de nos entrep\\u00f4ts, nous pourrons te contacter apr\\u00e8s ton achat. Nous te proposerons alors soit un remboursement complet, soit un article alternatif (comme une autre taille ou couleur). Nous faisons de notre mieux pour t\\u2019informer rapidement dans de tels cas et trouver une solution qui te convienne.<\\\/p>\",\"title\":\"Que se passe-t-il si un article n\\u2019est plus en stock ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Nous acceptons les paiements par carte de cr\\u00e9dit et de d\\u00e9bit (Visa, MasterCard, American Express, Delta et Maestro) via Stripe ainsi que les paiements par Twint. Aucun autre mode de paiement n\\u2019est accept\\u00e9.<\\\/p>\",\"title\":\"Quels sont les moyens de paiement disponibles sur le site ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Actuellement, nous exp\\u00e9dions uniquement en Suisse et au sein de l\\u2019Union Europ\\u00e9enne. Selon ton pays et le service d\\u2019exp\\u00e9dition choisi, des frais d\\u2019importation ou de douane pourraient s\\u2019appliquer. Ces frais sont \\u00e0 la charge du client et doivent \\u00eatre pris en compte avant de passer commande. Mike Horn S\\u00e0rl n\\u2019est pas responsable des frais impos\\u00e9s par les douanes.<\\\/p>\",\"title\":\"Est-ce que vous livrez \\u00e0 l\\u2019international ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Si tu as choisi une option avec suivi, le num\\u00e9ro de suivi te sera communiqu\\u00e9 par e-mail. Si tu ne le re\\u00e7ois pas, contacte-nous \\u00e0 <strong>order@mikehorn.com<\\\/strong>. Les commandes sans option de suivi ne disposent pas de cette fonctionnalit\\u00e9.<\\\/p>\",\"title\":\"Puis-je suivre ma commande ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Les commandes sont exp\\u00e9di\\u00e9es le jour ouvrable suivant. Les d\\u00e9lais de r\\u00e9ception varient selon le poids et la destination. Si tu n\\u2019as pas re\\u00e7u ta commande dans un d\\u00e9lai de 7 jours ouvrables, contacte-nous rapidement \\u00e0 <strong>order@mikehorn.com<\\\/strong> pour que nous puissions t\\u2019aider. Pass\\u00e9 ce d\\u00e9lai, nous ne pourrons pas rembourser ou remplacer la commande.<\\\/p>\",\"title\":\"Quel est le d\\u00e9lai de livraison ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Pour toute modification de commande, \\u00e9cris-nous d\\u00e8s que possible \\u00e0 <strong>order@mikehorn.com<\\\/strong>. Nous ferons notre possible pour r\\u00e9pondre \\u00e0 ta demande avant l\\u2019exp\\u00e9dition.<\\\/p>\",\"title\":\"Puis-je modifier ma commande apr\\u00e8s l\\u2019avoir pass\\u00e9e ?\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"divider\",\"props\":{\"block_align\":\"center\",\"divider_element\":\"hr\",\"maxwidth\":\"small\"}}]}],\"props\":{\"status\":\"disabled\"}},{\"type\":\"row\",\"props\":{\"margin\":\"medium\",\"status\":\"disabled\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\\u00c9CHANGES &amp; RETOURS\",\"text_align\":\"center\",\"title_element\":\"h2\",\"title_style\":\"h3\"}},{\"type\":\"accordion\",\"props\":{\"block_align\":\"center\",\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"maxwidth\":\"2xlarge\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Nous acceptons les retours pour remboursement complet dans un d\\u00e9lai de 28 jours apr\\u00e8s r\\u00e9ception, \\u00e0 condition que les articles soient en parfait \\u00e9tat. Plus d\\u2019informations sur notre page <span style=\\\"text-decoration: underline;\\\"><a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/livraison-retours\\\/\\\">Livraison &amp; Retours<\\\/a><\\\/span>.<\\\/p>\",\"title\":\"Comment retourner ou \\u00e9changer une commande ?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Les frais de retour sont \\u00e0 la charge du client, sauf en cas d\\u2019erreur de notre part ou d\\u2019article d\\u00e9fectueux.<\\\/p>\",\"title\":\"Qui prend en charge les frais de retour ?\"}}]}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"status\":\"disabled\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Commandes &amp; Livraisons\",\"title_element\":\"h2\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"layout\":\"grid-2\",\"list_element\":\"ul\",\"meta_align\":\"below-content\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_color\":\"muted\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"s\",\"title_grid_column_gap\":\"\",\"title_grid_row_gap\":\"\",\"title_grid_width\":\"medium\",\"title_style\":\"h6\"},\"children\":[{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Nous acceptons les cartes de cr\\u00e9dit et de d\\u00e9bit Visa, MasterCard, American Express, Delta et Maestro via STRIPE. Nous acceptons \\u00e9galement les paiements par virement bancaire. Veuillez noter que nous n\\u2019acceptons aucun autre mode de paiement que ceux indiqu\\u00e9s.<\\\/span><\\\/p>\",\"title\":\"Quels moyen de paiement sont disponible sur le site ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Malheureusement, nous exp\\u00e9dions uniquement au sein de l\\u2019UE. En fonction de votre pays et du service d\\u2019exp\\u00e9dition que vous choisissez, il se peut que votre gouvernement vous demande de payer des frais d\\u2019importation ou de douane suppl\\u00e9mentaires afin de recevoir votre colis. Tous les frais suppl\\u00e9mentaires sont de l\\u2019enti\\u00e8re responsabilit\\u00e9 du client et doivent \\u00eatre pris en consid\\u00e9ration avant de passer une commande. Mike Horn S\\u00e0rl n\\u2019est pas responsable du paiement des frais impos\\u00e9s par les douanes.<\\\/span><\\\/p>\",\"meta\":\"\",\"title\":\"Est-ce que l\\u2019on livre \\u00e0 l\\u2019international ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Les commandes exp\\u00e9di\\u00e9es avec l\\u2019option de num\\u00e9ro de suivi re\\u00e7oivent par e-mail le num\\u00e9ro de suivi. Il faut cependant contacter <\\\/span><span>order@mikehorn.com<\\\/span><span>pour obtenir le num\\u00e9ro. \\u00a0Les autres options ne disposent pas de cette fonctionnalit\\u00e9.<\\\/span><\\\/p>\",\"title\":\"Puis-je suivre ma commande ?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Les commandes sont exp\\u00e9di\\u00e9es le jour ouvrable suivant. Le d\\u00e9lai de r\\u00e9ception de votre commande varie en fonction du poids de votre commande et du lieu de livraison. Si, pour une raison quelconque, vous n\\u2019avez toujours pas re\\u00e7u votre commande, veuillez nous contacter dans les 7 jours ouvrables afin que nous puissions examiner la situation. Pass\\u00e9 ce d\\u00e9lai, nous ne sommes plus responsables de la commande et nous ne pourrons pas proc\\u00e9der \\u00e0 un remboursement si vous ne l\\u2019avez pas re\\u00e7ue. Vous pouvez joindre le service client\\u00e8le \\u00e0 l\\u2019adresse <\\\/span><span>order@mikehorn.com.<\\\/span><\\\/p>\",\"title\":\"Quel est le d\\u00e9lai de livraison de ma commande?\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Pour tout changement de commande, veuillez nous contacter \\u00e0 <\\\/span><span>order@mikehorn.com.<\\\/span><\\\/p>\",\"title\":\"Comment je peux changer ma commande?\"}}]}]}]},{\"type\":\"row\",\"props\":{\"layout\":\"1-4,3-4\",\"status\":\"disabled\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p>\\u00c9changes &amp; Retours<\\\/p>\",\"title_element\":\"h2\",\"title_style\":\"h4\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"3-4\"},\"children\":[{\"type\":\"description_list\",\"props\":{\"column_breakpoint\":\"m\",\"layout\":\"grid-2\",\"list_element\":\"ul\",\"meta_align\":\"below-content\",\"meta_style\":\"text-meta\",\"show_content\":true,\"show_link\":true,\"show_meta\":true,\"show_title\":true,\"title_color\":\"muted\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"s\",\"title_grid_column_gap\":\"\",\"title_grid_row_gap\":\"\",\"title_grid_width\":\"medium\",\"title_style\":\"h6\"},\"children\":[{\"type\":\"description_list_item\",\"props\":{\"content\":\"\n\n<p><span>Nous accepterons un retour de vos articles pour un remboursement complet, pour n\\u2019importe quelle raison ou sans raison, \\u00e0 condition que nous en soyons inform\\u00e9s dans les 30 jours suivant la r\\u00e9ception de la livraison. Vous trouverez de plus amples informations sur l\\u2019exp\\u00e9dition \\u00e0 la page<\\\/span><a href=\\\"https:\\\/\\\/www.mikehorn.com\\\/livraisons-et-retours\\\/?customize_changeset_uuid=0a66c870-735e-4e6f-8f3c-15fda444cad2&amp;customize_messenger_channel=preview-0\\\"><strong> Livraison &amp; Retours.<\\\/strong><\\\/a><\\\/p>\",\"meta\":\"\",\"title\":\"Comment je peux retourner ou \\u00e9changer une commande ?\"}}]}]}]}],\"name\":\"FAQ BOUTIQUE EN LIGNE\"}],\"version\":\"4.5.15\",\"yooessentialsVersion\":\"2.3.12\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions GENERAL QUERIES Can Mike send a message or make a personalised video? Due to the large number of requests, Mike is unfortunately unable to send messages or make personalised videos. Can Mike send signed items? Due to the high volume of requests, it is not possible for Mike to sign or send [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7825","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/pages\/7825","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/comments?post=7825"}],"version-history":[{"count":11,"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/pages\/7825\/revisions"}],"predecessor-version":[{"id":41996,"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/pages\/7825\/revisions\/41996"}],"wp:attachment":[{"href":"https:\/\/www.mikehorn.com\/en\/wp-json\/wp\/v2\/media?parent=7825"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}